Refund & Cancellation Policy

  1. This Policy is to inform you that due to the nature of business no refunds are provided by the Company.
  2. The only exception is made if you are not the Customer of the Company, i.e., you do not hold verified and approved Money Wallet(s) or Trading Account(s) with the Company. In this case, the Company will refund any money received from you less any administrative, bank and processing related fees incurred.
  3. Without derogating from the provisions of Clauses above, it is explicitly stipulated that you are free to use a withdrawal procedure option made available to you by the Company to obtain your monies from your Money Wallet(s) and Trading Account(s), you must adhere to Company Protocol and Guidelines, and expect the standard processing time required to process your refunds and/or withdrawal(s).
  4. The ways of withdrawal provided by the Company are listed on our website ( or through our Customer Relationship Management (CRM) Client Portal (only available for registered and existing customers).
  5. In the circumstance of a chargeback as the client you are responsible to cover any reversed payments and/or chargeback fees. If there are insufficient funds in the trading account to cover, you agree to make deposit to your trading account to cover via bank wire transfer.
  6. The company will take all necessary measures to prevent and block both input, and withdrawal by third parties of money from the customer account. Input and output of money from the account can be carried out only by the owner of this account(s).
  7. In event of negative balances in one of your Wallet or Trading Account(s), you are required to top up the deficit before you may withdrawal any available funds from other Wallet(s) or Account(s) within your Account Registers.

Language Discrepancies

This Policy has been drafted in the English language. In the event of any discrepancy between the meanings of any translated versions of this Agreement and the English language version, the meaning of the English language version shall prevail.